Together with Schafferer & Co. KG we developed a system in which each sold or initially maintained device is provided with an individual QR code.
This QR code can be read with any commercially available smartphone via the camera and then reports a unique number for each device to the Schafferer Service website, which in turn knows all information about the device and displays it accordingly.
Example of our system in use: A 24-hour service sticker with QR code on an ice cube maker - a quick scan with your mobile phone is enough to start a customer service request immediately.
The customer immediately receives all data on the device.
The user can also quickly and easily document further details about the device.